NO RETURN UNLESS THE PRODUCT IS DAMAGED
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Return: To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition that you received it.
- It should be unworn or unused.
- All tags must be intact and in their original placement.
- The item must be in its original packaging.
- You will need to provide the receipt or proof of purchase.
Initiating a Return:
To start a return, please contact us at INFO@SHOPBOND.NYC
. If your return is accepted, we will provide you with a return shipping label and offer instructions on how and where to send your package. Please note that items sent back to us without first requesting a return will not be accepted.
Damages and Issues: Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately. We will evaluate the issue and work to make it right.
Please get in touch with us if you have any questions or concerns about the specific item you wish to return. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: The fastest way to ensure you get the item you desire is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
Refunds: We will notify you once we've received and inspected your return. We'll inform you if the refund is approved or not. If approved, you'll be automatically refunded through your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.